sB
shaune B
1 reviews | Active since Sept 2011
27 May 2022, 14:33
Terrible funeral claim service
I have been waiting for Hollard to resolve a query for almost two months despite their mail saying within two days then within five days. It has since been sent to Direct axis and still no answer from anyone after numerous attempts. I also made contact via Facebook chat and there is no reply!
The query is so simple, we just want access to a recording of when the policy was taken out to resolve the dispute to the funeral benefit we could not claim. It is terrible that after the death of a family member we have to struggle with a company that either does not care about its customers or is ***********.
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shaune B's updateReviewer Update
27 May 2022, 16:24Hello Hollard. Please don't lie on these forums!!
Firstly, Consent was given on the call when we logged the query for me to deal with this and all the correspondence was to my mail address with no indication that they cannot speak to me.
Secondly, we logged a call for you to listen to the recording of when the policy was taken out to see who was covered. That has not been resolved.
Furthermore, I have mailed many more times in May to which I have not had any feedback. had someone told me that you will be speaking with the policy holder I would have still expected that to be resolved.
Regardless of this nonsense response, you have NOT resolved the issue for almost two months.
You have not sent an email to her mail address after supposedly not being able to contact her. I have asked her to sit next to her phone so she is waiting for your call and an answer to finalize the query.
Firstly, Consent was given on the call when we logged the query for me to deal with this and all the correspondence was to my mail address with no indication that they cannot speak to me.
Secondly, we logged a call for you to listen to the recording of when the policy was taken out to see who was covered. That has not been resolved.
Furthermore, I have mailed many more times in May to which I have not had any feedback. had someone told me that you will be speaking with the policy holder I would have still expected that to be resolved.
Regardless of this nonsense response, you have NOT resolved the issue for almost two months.
You have not sent an email to her mail address after supposedly not being able to contact her. I have asked her to sit next to her phone so she is waiting for your call and an answer to finalize the query.
sB
shaune B's update27 May 2022, 16:24
Reviewer Update
Hello Hollard. Please don't lie on these forums!!
Firstly, Consent was given on the call when we logged the query for me to deal with this and all the correspondence was to my mail address with no indication that they cannot speak to me.
Secondly, we logged a call for you to listen to the recording of when the policy was taken out to see who was covered. That has not been resolved.
Furthermore, I have mailed many more times in May to which I have not had any feedback. had someone told me that you will be speaking with the policy holder I would have still expected that to be resolved.
Regardless of this nonsense response, you have NOT resolved the issue for almost two months.
You have not sent an email to her mail address after supposedly not being able to contact her. I have asked her to sit next to her phone so she is waiting for your call and an answer to finalize the query.
Firstly, Consent was given on the call when we logged the query for me to deal with this and all the correspondence was to my mail address with no indication that they cannot speak to me.
Secondly, we logged a call for you to listen to the recording of when the policy was taken out to see who was covered. That has not been resolved.
Furthermore, I have mailed many more times in May to which I have not had any feedback. had someone told me that you will be speaking with the policy holder I would have still expected that to be resolved.
Regardless of this nonsense response, you have NOT resolved the issue for almost two months.
You have not sent an email to her mail address after supposedly not being able to contact her. I have asked her to sit next to her phone so she is waiting for your call and an answer to finalize the query.