Terrible customer service and lack of communication from Hollard since January. What ever happened to client centricity and Treating Customers Fairly?

Dear Hollard

Your service is horrible. Your service or lack thereof has shown that you do not uphold TCF (Treating Customers Fairly) values. Do better.

My client and myself have reached out to your offices via email, telephonically and by way of visiting your offices in Parktown for her to take over an existing policy as the main member following her husband's death in January. To date, we have received no response to the numerous emails we have sent, you have cancelled the policy in question after asking her to pay large sums.of money in "arrears". I will certainly not be referring any friends or family to you for service. You do not care for your clients. My client is grieving the loss of her husband and still has to stress about your poor service. Disappointing really. Kindly contact me to fix the mess you have created.