Terrible Customer Service
Struggling to get hold of anyone, queries are not resolved. The double payment issue is still not solved since September 2022. All details and proof provided. Paid in an amount and they deducted the same. Have been trying to get this sorted out without any joy. Lionel Billings just sends an email to the "team" to assist. What they obviously don't do. Several times. I want to cancel the policy but not before this is sorted. Only response is - fill out cancellation form.
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Hollard Life's replyOfficial
08 Aug 2023, 17:08Hello Ingrid,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply08 Aug 2023, 17:08
Official
Hello Ingrid,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team