Terrible and ********* business conduct

Hollard: Life, Funeral Plan Insurance has been debiting my account for the past 3 years if not more and have never sent me any policy documents. In my recent encounter I was speaking to Katlego who was rude and could not articulate herself clear or even tried to help with my concern. She referred me to Percy, who she is her team leader. This Percy simply said that he was busy and will call me on Monday. I find this company terrible and un ethical in the manner that they treat their customers after they have been taking money on my bank account for all these years. I worry about my children how would they had to claim incases, where something would have happened to me.