PK
Portia K

1 reviews | Active since Jul 2020

14 Jul 2020, 20:48

Terrible and ***********

Worst experience that my family has been through. My mom even fell sick at some point because of the continous run around and lies. We made a claim in January on a funeral policy and we're in July, the claim still hasn't been paid out. We've receiving calls about the claim being paid out "in the next 2 weeks" for about 5 months now. Such an *********** company. I don't understand how it can take so long to investigate for a funeral policy when funerals are supposed to happen the week after someone has passed on. I can't believe we have to grieve our family member and deal with such *********** service

0
Replies (1)
Hollard Life
Hollard Life's reply15 Jul 2020, 12:15
Official
 Hello  Portia Khoza 

We are sorry that your claims experience has led you to contact us with a complaint.

The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.

Regards
Hollard Group Complaints