TE
Tiffany E

1 reviews | Active since Jul 2016

28 Feb 2018, 06:54

Taking monies WITOUT consent. Not trustworthy

This is a company with no customer service. I have canceled my police beginning of Jan. I only recoeved a confirmation letter mid Fed after emailing 4 times. Then they have taken the debit order end of Jan for Feb and end of Feb for March. But my policy has been canceled. So now they are taking monies wothout my consent and they are not adhering to the consumers act. This is definitely not a life insurance I would recommend to anyone. Their debit orders are earlier than what sighned for and I only see bad reviews for this company, leaving me relieved for my decision not to keep my life insurance with them.

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Replies (3)
TE
Tiffany E's update28 Feb 2018, 07:37
Reviewer Update
This morning when I loged the complaint, now i recieved a second letter confirming a second date where my policy is now only canceled effective 1March. Wow now they change the date to not pay out the debit order. Do you think you would want to be part of a policy like this?
Hollard Life
Hollard Life's reply28 Feb 2018, 09:32
Official

Hello Tiffels12345

Thank you for contacting us.

I am sorry you had to email several times to get your cancellation confirmation.

Our team will be in contact with you regarding your policy cancellation.

Kind Regards

Lynne Lawrence

***

Hollard Life
Hollard Life's reply28 Feb 2018, 09:32
Official

Hello Tiffels12345

Thank you for contacting us.

I am sorry you had to email several times to get your cancellation confirmation.

Our team will be in contact with you regarding your policy cancellation.

Kind Regards

Lynne Lawrence

***