FS
Fanie S

1 reviews | Active since May 2019

19 Feb 2021, 10:56

Take caution when you are offered Edgars's APP (Account Protection Plan) with Hollard Insurance!

After months of waiting, we have absolute no joy in getting feedback from Hollard Insurance on a Edgars APP policy. ! Yesterday I held the line for 50 minutes for a person at Hollard Insurance dealing with the Edgards APP claims to "get back to me" ..the line was disconnected and still no reply. No emails are being answered only the automated reply with "Thank you for contacting Hollard.

We have received your email and you can expect a response from us within 2 business days. If you do not hear back from us, please contact our claims team on *** (Standard rates apply)"

If you want to wait 50 minutes.. call the above number!

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Replies (1)
Hollard Life
Hollard Life's reply19 Feb 2021, 13:06
Official
Hello Fanie
 
Thank you for bringing this matter to our attention.  We are sorry for the poor service you received.  

Your matter has been escalated to our Customer Resolutions Team for urgent action. Our agents will be in contact with you to confirm next steps.
 
Kind Regards 
Hollard complaints team