Such a bad service from Hollard Insurance

My grandfather passed away on the 8th of July and a few days later we went to one of the hollard branches to claim his funeral benefit fund. Till this day, my family and I still have not freebie received the funds. Everytime we either go to their branches or we call them, the is always a delay, there's a document missing yet we gave them everything. When we last called, we were promised that the funds will be at our possession by Monday (27th July), and yet another lie.

We as a family lost a member, but instead of us mourning, we have to worry about the funds. We now in debts with people because Hollard doesn't want to pay us the funds of the policy that we always paid.

This is so disheartening because this matter is taking a toll strain towards my grandmother's health. I don't plan to loss another parent because of such. I don't want to live trauma of what this matter can do to my grandmother.

If it happens, I need to be contacted ***