Substandard service from Hollard

I have a funeral policy with Hollard which I took out in 2008. The funeral cover has a life cover with a money back benefit due to me every five years. In the 11 years I have had the policy, I never missed a single payment.

The first 5 years lapsed and no money back was paid to me. The second 5 years also lapsed and still no payment was done.

On the 19 June 2019, I called Hollard to enquire about this and I was informed the matter will be escalated and other stories. The reference number for my call is : ***.

On the 20th June 2019, I called Hollard again, reference number for my call is : *** and was informed that documents have been processed and submitted to the payment department for processing. I was informed that payment has been effected.

On the 21 June 2019, I checked with my bank and there was no money in my account. I called Hollard again and enquired and was informed that they will call me back. Some time later, I received a call from Hollard, reference number for the call is : *** and got a different version of the story. I was informed that they need to verify my account and money will only be in my account on the 26 June 2019!! I am given the run around by the staff.

Imagine my surprise to learn that I was **** to, no money was paid yesterday as initially told. Every month since 2008, Hollard has been debiting the same account that they now want to verify and they never encountered problems with it until today when they have to pay me!!

I have received nothing but plain horrible service from Hollard since the beginning of my relationship with them. The service is beyond poor!!

I won't recommend anyone to Hollard because of how I have been treated. I have been their client now for 11 years.

Anyone wanting to take out a policy should know this, that Hollard will provide you with substandard service.