Submitted a claims and it has been over 48hours and still claim hasn't been honored

I am very disappointed and frustrated at the service i am receiving from Hollard during my time of grief . Few years ago Hollard approached me to take a Funeral cover for myself and i also opted to add my parents of which the consultant told me that i cant cover them on my policy but she will open a separate policy for them but i will be paying the premiums for both policies of which i have been since. I advised her that my parents are no longer together and living apart in different provinces and since they both never raised me i don't really have much contact with them but i believe that it is a noble and human thing to bury them as their child regardless hence taking the funeral cover for them and she advised me that that wont be a problem i will be the policy holder and i will be the one to claim should anything happen to any of them. I have been paying for both the policies(My personal and my parents) an amount of R+-R500.00 a month for years and never missed a single month. Now my father has passed on and i submitted the claim on time with everything i was advised to submit and it has been over 48hours and the claim hasn't paid still! When i spoke to the consultant on Thursday(13/05/2021) she said they received everything and claim is in process and she will call me back later for an update which she never did! I am now really frustrated because i cannot do the things i am required to do , this is not what i need more than the stress i already have grieving the loss of my father. Since i have another policy with Hollard i am now a bit skeptical of what is going to happen when my kids are claiming for me ??? Will that also not pay and add more stress to my kids during the time of grief??? I find this really hurt full and unfair why is Hollard not honoring my claims @48hrs as they have promised so that i can continue with the things i need to do to honor my late father??? I am very frustrated right now and thinking of cancelling the remaining policy and not adding any more people on it!!