Stressed

I truly regret that one time I sign a funeral cover for my brother in law with this Company. I missed one payment and I tried to call them to fix the problem they never answered their phones nor their emails. The day they picked their phone it was the last day for the policy to lapse and they said I must go and pay without giving me the account number after they dropped their phone. I tried to escalate the matter to the management they promised to come back to me till today there's no response. Today my brother in law is no more there's no money to bury him it's just a disaster I am sure this Company make sure they rich themselves with people's money and I am so stressed because I am still paying for my parents.