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LW
Lauren W

1 reviews | Active since Dec 2016

04 Oct 2021, 16:15

****** premiums

Unfortunately had a funeral claim with Holland, the claim was paid but Hollard still deducted my premiums. I queried 4 times for the refund to be done however the agents just escalate my query and it never gets paid. There is nothing else they can do. The other benefits also not paid or compensated for (airtime, other). Hollard has the worst service department. I don't ever want to do business with them again in my life.

0
Replies (5)
Hollard Life
Hollard Life's reply05 Oct 2021, 08:30
Official
 Hello Lauren

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our complaints team is busy looking into your complaint and will be providing you with feedback within five working days. 

Kind regards.
Escalated complaints team
LW
Lauren W's update08 Oct 2021, 15:43
Reviewer Update
Extremely bad service even with complaints no service is being received. This is ridiculous
Hollard Life
Hollard Life's reply11 Oct 2021, 08:15
Official
Hello Lauren

We are sorry for the delay in responding to your matter. We confirm that you premium has been refunded and there will be no further debits on your account. 

Please contact us for any future concerns. 

Kind Regards
Natasha Vos
LW
Lauren W's update11 Oct 2021, 09:10
Reviewer Update
Wow Natasha, where is this refund you speak of?
Hollard Life
Hollard Life's reply11 Oct 2021, 11:48
Official
Hello Lauren 

The refund has been paid into the same account where the claim benefit was paid. The refund can take up to two working days to appear. The refund was processed on the ninth of October which is a Saturday. 

Please let me know if no money is in your account by Wednesday the thirteenth. 

Kind Regards
Natasha Vos