Still waiting on feedback!

After ñ lodged my first complaint with hello peter regarding my policy that was not on Hollards system, I recieved a call from Hollard stating that my policy is still on the "old" system an the call center operators do mot have access to that??? A Bernice person asuured me that my policy is still in tact and that I would be recieving my policy Scedule within 48 hours via email to my address: ********** This was on 24 October. Still no email!!! I called hollard this morning, explaining everything again, I was put on hold for 15 minutes, I then hung up. All I want is my policy shedule!! Please help me, this is my 2nd complaint regarding the same matter. Surene Strydom, ********** 013088, Secure Savings ploicy ********** . Thank you, regards