Still waiting for my money

I handed in every document that hollard wanted from me two weeks back,Thabo called me on Friday and told me that the money will be in my account on Saturday but nothing came through ,I called in on Monday again and Was Told That The Money shows on the System But someone From The Claims Department Has To Process It. I am currently unemployed and need that money however little it is I am entitled to it so why is hollard giving me such a hard time?Please give me my money back. When you look for me on your system check on the old system because apparently I was not moved to the new system which shows how little I matter to hollard as a client