Still waiting for clam to be settled after the funeral

I submitted a claim last Wednesday, my dads funeral was on Friday. It’s Monday and I still have not received the funds for the funeral. I did get a call last Wednesday from Hollard to increase the cover on the existing policy, but no mention on when the claim would be settled. It kind of defeats the purpose of having a funeral policy when one doesn’t receive the funds before the funeral! I also keep getting sms’ on the update of my policy but no policy schedule with the changes. Looks like I need to take my business elsewhere!