BM
Busisiwe M
1 reviews | Active since Jan 2020
06 Jul 2021, 12:43
Still waiting and still waiting
Still waiting and still waiting . I sent a claim in June and i am still waiting all i get is 24 to 48 hours .... no one calls backs or at least respond to email of the progress of the claim BUT they can call you back in 5 minutes if they want you as a client to take on their products . Where is the treating customers fairly ??????
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Replies (4)0
Replies (4)
Hollard Life's replyOfficial
06 Jul 2021, 13:05Hello Busisiwe
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be in contact with you soon.
Kind Regards,
Natasha Vos
Hollard Life's reply06 Jul 2021, 13:05
Official
Hello Busisiwe
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be in contact with you soon.
Kind Regards,
Natasha Vos
BM
Busisiwe M's updateReviewer Update
07 Jul 2021, 08:39Still waiting no feedback .... no call back ... what is going on at Hollard
BM
Busisiwe M's update07 Jul 2021, 08:39
Reviewer Update
Still waiting no feedback .... no call back ... what is going on at Hollard
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Busisiwe M's updateReviewer Update
07 Jul 2021, 11:37Good Day
I have not received any sms notification .
Still does not answer my question on why I would only get an sms notification on the 06 July 2021 ( which I have not received!! ) when claim was sent in June 2021 ???? Or I had to send a review via Hello Peter first ?
Anyway i have now resent the bank statements to the new email address *** with the following reference number: Hol-109571-07 21. I have now noted that the claim number has changed from ***3 to now ***2 ???
I have not received any sms notification .
Still does not answer my question on why I would only get an sms notification on the 06 July 2021 ( which I have not received!! ) when claim was sent in June 2021 ???? Or I had to send a review via Hello Peter first ?
Anyway i have now resent the bank statements to the new email address *** with the following reference number: Hol-109571-07 21. I have now noted that the claim number has changed from ***3 to now ***2 ???
BM
Busisiwe M's update07 Jul 2021, 11:37
Reviewer Update
Good Day
I have not received any sms notification .
Still does not answer my question on why I would only get an sms notification on the 06 July 2021 ( which I have not received!! ) when claim was sent in June 2021 ???? Or I had to send a review via Hello Peter first ?
Anyway i have now resent the bank statements to the new email address *** with the following reference number: Hol-109571-07 21. I have now noted that the claim number has changed from ***3 to now ***2 ???
I have not received any sms notification .
Still does not answer my question on why I would only get an sms notification on the 06 July 2021 ( which I have not received!! ) when claim was sent in June 2021 ???? Or I had to send a review via Hello Peter first ?
Anyway i have now resent the bank statements to the new email address *** with the following reference number: Hol-109571-07 21. I have now noted that the claim number has changed from ***3 to now ***2 ???
Hollard Life's replyOfficial
21 Jul 2021, 14:42Hello Busisiwe
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved.
Contact us for any future concerns.
Kind regards,
Natasha Vos
Hollard Life's reply21 Jul 2021, 14:42
Official
Hello Busisiwe
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved.
Contact us for any future concerns.
Kind regards,
Natasha Vos