VR
Ver R

1 reviews | Active since Mar 2009

01 Apr 2016, 09:10

*****ING FROM PENSIONER

I am very disappointed that Hollard deducted R240.36 from my account today which I was going to use for food. The policy was not finalised on Saturday, 26 March 2016, when the consultant spoke to me as she said she will check the system and confirm with me on Tuesday, 29 March 2016, and call me to confirm the amount of funeral cover. I have no money for food for this weekend and I hereby request the refund IMMEDIATELY, today and also to inform you that I am not going ahead with the policy due to the sly workings by your company.<br> <br> Please refund my money in the same account which you debited today (1 April 2016) and make sure that it is refunded today.<br> <br> <br> Disgruntled Pensioner.<br> Also listen to your recordings if necessary to confirm what I mentioned above.

0
Replies (1)
Hollard Life
Hollard Life's reply01 Apr 2016, 12:42
Official
Hello 7863s,

We are sorry that your experience prompted you to contact us with a complaint.

We apologise for the inconvenience and frustration this has caused you.

The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.


Kind Regards
Lynne Lawrence
***