oO
oscarcupido O

1 reviews | Active since Apr 2016

22 Jul 2025, 08:07

Stay away from Regent / Clicks / Hollard if you thinking of taking out funeral cover.

I'm not surprised at the reviews I'm reading here. I sent an email Clicks claims / Regent / Hollard customer care with the the docs they've asked for on 26 July and still waiting for the funeral policy to pay. If you are reading this, I would advise you to cancel your funeral policy with the above companies and rather go with a reputable company that will pay out within 24 hours after receiving the documents. You phone and follow up with their agents and it is always 'we will escalate your call and get back to you'. Lot of nonsense. Please stay away from Regent / Clicks or Hollard if you wish to take out funeral cover. Please go to a reputable company and make sure you read the reviews. They are useless. They even asked who the undertakers were!!!!! Almost a month, and still waiting.

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Replies (2)
Hollard Life
Hollard Life's reply22 Jul 2025, 11:08
Official
Hello Oscar C

We are saddened to hear about the loss of your loved one. Please accept our condolences.

We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.

We are busy looking into your claim and what went wrong. We will engage with you within five working days.

Kind regards,
Social Resolutions Team
Hollard Life
Hollard Life's reply01 Aug 2025, 14:28
Official
Hello Oscar C

Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.

Please do not hesitate to contact us, for any future concerns or compliments.

Kind regards,
Social Resolutions Team