Stay Away from Hollard, **** **** !!!!!

On the 12th of October i contacted Hollard regarding the passing of my brother who had a funeral policy with Hollard and i spoke to Tevin Meyer who then sent me an email advising me of the documents that we should send including completing the claim form he sent us. This was the email

Tevin Meyer <***> Attachments Tue, 12 Oct, 15:45 to me

Good day

Thank you for contacting us.

Please find attached, the death form.

As discussed earlier please find attached death claim forms and also see below the listed required documents,

1) Certified copy of death certificate

2) Certified ID copy of deceased

3) Certified ID copy of claimant

4) The attached IL001 to be completed

5) Copy of the claimant`s` bank statement

6) Copy of the BI-1663 Notification/Registration of death/ confirmation letter from the funeral parlour

On the 13th of October we sent back all the required documents and we followed up with a call and we were advised that they busy processing the claim.

It came as a shock that two days before the funeral we received an email stating that the policy lapsed. How was it realized after submitting all the documents required and advised that the claim is being processed that the policy lapsed?????