MM
MOROPO M
1 reviews | Active since Oct 2014
28 Jul 2021, 16:06
Stay away from Hollard. ******* insurance company
I am really shocked and angry because of how Hollard insurance has treated me!!! I have been paying my monthly premium on both legal and funeral covers since 2014 but Hollard decided to elapse both policies this year due to errors on their side. They have been failing to deduct from my bank account since feb 2021 until now without my knowledge as I never checked my bank statement. I thought my policy was in tact until I needed them. They are claiming that I made reversals which I never did. They failed to send debit orders and now its my fault. You are the worst insurance company to rely on. 7 years of being loyal to you and never missed a payment but in return I get **** on my face
Helpful (0)
Replies (4)0
Replies (4)
Hollard Life's replyOfficial
29 Jul 2021, 09:51Hello Moropo
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customers resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply29 Jul 2021, 09:51
Official
Hello Moropo
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customers resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
MM
MOROPO M's updateReviewer Update
12 Aug 2021, 10:39No. Its a lie
I checked with FNB and they confirmed that Hollard never sent debit orders. For months!!!
And why did Hollard keep quite knowing that monthly premiums were not being paid?
Your service sucks! I paid you guys for years only to be dumped like a dog
You are disgusting to say the least
I checked with FNB and they confirmed that Hollard never sent debit orders. For months!!!
And why did Hollard keep quite knowing that monthly premiums were not being paid?
Your service sucks! I paid you guys for years only to be dumped like a dog
You are disgusting to say the least
MM
MOROPO M's update12 Aug 2021, 10:39
Reviewer Update
No. Its a lie
I checked with FNB and they confirmed that Hollard never sent debit orders. For months!!!
And why did Hollard keep quite knowing that monthly premiums were not being paid?
Your service sucks! I paid you guys for years only to be dumped like a dog
You are disgusting to say the least
I checked with FNB and they confirmed that Hollard never sent debit orders. For months!!!
And why did Hollard keep quite knowing that monthly premiums were not being paid?
Your service sucks! I paid you guys for years only to be dumped like a dog
You are disgusting to say the least
Hollard Life's replyOfficial
12 Aug 2021, 13:13Hello Moropo
We are looking into your matter further. Please refer to the mail sent with proof that the rejection was from FNB and provide us with a letter or proof from FNB that they did not block Hollard from debiting your account.
Once we have completed our investigation with regards to contact made to you we will be in contact with you.
Kind Regards
Natasha Vos
We are looking into your matter further. Please refer to the mail sent with proof that the rejection was from FNB and provide us with a letter or proof from FNB that they did not block Hollard from debiting your account.
Once we have completed our investigation with regards to contact made to you we will be in contact with you.
Kind Regards
Natasha Vos
Hollard Life's reply12 Aug 2021, 13:13
Official
Hello Moropo
We are looking into your matter further. Please refer to the mail sent with proof that the rejection was from FNB and provide us with a letter or proof from FNB that they did not block Hollard from debiting your account.
Once we have completed our investigation with regards to contact made to you we will be in contact with you.
Kind Regards
Natasha Vos
We are looking into your matter further. Please refer to the mail sent with proof that the rejection was from FNB and provide us with a letter or proof from FNB that they did not block Hollard from debiting your account.
Once we have completed our investigation with regards to contact made to you we will be in contact with you.
Kind Regards
Natasha Vos
MM
MOROPO M's updateReviewer Update
12 Aug 2021, 20:14How is obtaining proof from FNB going to reinstate my policies which you cancelled at your convenient time without communication?
FNB can provide proof anytime to expose your incompetency
You treat people like rats. 7 years of loyalty at Hollard means *** service
FNB can provide proof anytime to expose your incompetency
You treat people like rats. 7 years of loyalty at Hollard means *** service
MM
MOROPO M's update12 Aug 2021, 20:14
Reviewer Update
How is obtaining proof from FNB going to reinstate my policies which you cancelled at your convenient time without communication?
FNB can provide proof anytime to expose your incompetency
You treat people like rats. 7 years of loyalty at Hollard means *** service
FNB can provide proof anytime to expose your incompetency
You treat people like rats. 7 years of loyalty at Hollard means *** service