AG
Alta G
1 reviews | Active since Jun 2016
12 Jun 2025, 13:03
Standar response: No documents received even after confirmation that claim is being processed.
Hollard Insurance for medical claims gave excellent service with a previous claim some 2 years ago. Upon lodging a new claim this year, it has gone from good to very bad. The claim that should have been settled within 3 days have now been ongoing for nearly 2 months. Every call to follow up is met with a standard reply that they have not received the documents. Documents have been sent 4 times already, even after confirmation of receipt. Still no response.
Helpful (0)
Replies (5)0
Replies (5)
Hollard Life's replyOfficial
13 Jun 2025, 10:17Hello Alta G
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. I attempted to contact you at the provided number, but unfortunately, there was no response.
Please note that using the ID number provided we are unable to retrieve any claim registered. For us to investigate your claim and expedite your request, kindly provide us with the following details to get into your policy and provide prompt feedback.
Full name on policy holder:
ID number/ policy number:
Contact number:
Policy type/ where the policy was taken out:
Brokerage name:
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. I attempted to contact you at the provided number, but unfortunately, there was no response.
Please note that using the ID number provided we are unable to retrieve any claim registered. For us to investigate your claim and expedite your request, kindly provide us with the following details to get into your policy and provide prompt feedback.
Full name on policy holder:
ID number/ policy number:
Contact number:
Policy type/ where the policy was taken out:
Brokerage name:
Kind Regards,
Social Resolutions Team
Hollard Life's reply13 Jun 2025, 10:17
Official
Hello Alta G
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. I attempted to contact you at the provided number, but unfortunately, there was no response.
Please note that using the ID number provided we are unable to retrieve any claim registered. For us to investigate your claim and expedite your request, kindly provide us with the following details to get into your policy and provide prompt feedback.
Full name on policy holder:
ID number/ policy number:
Contact number:
Policy type/ where the policy was taken out:
Brokerage name:
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. I attempted to contact you at the provided number, but unfortunately, there was no response.
Please note that using the ID number provided we are unable to retrieve any claim registered. For us to investigate your claim and expedite your request, kindly provide us with the following details to get into your policy and provide prompt feedback.
Full name on policy holder:
ID number/ policy number:
Contact number:
Policy type/ where the policy was taken out:
Brokerage name:
Kind Regards,
Social Resolutions Team
AG
Alta G's updateReviewer Update
17 Jun 2025, 09:37Edit: The reply does not sit right to me, as I cannot confirm that the stated details belongs to Hollard. I am not willing to send sensitive information to an unknown e mail address and will take it up further with the authorities.
AG
Alta G's update17 Jun 2025, 09:37
Reviewer Update
Edit: The reply does not sit right to me, as I cannot confirm that the stated details belongs to Hollard. I am not willing to send sensitive information to an unknown e mail address and will take it up further with the authorities.
Hollard Life's replyOfficial
17 Jun 2025, 11:02Hello Alta G
Please be aware that you will receive all the information from our consultant.
Kind Regards,
Social Resolutions Team
Please be aware that you will receive all the information from our consultant.
Kind Regards,
Social Resolutions Team
Hollard Life's reply17 Jun 2025, 11:02
Official
Hello Alta G
Please be aware that you will receive all the information from our consultant.
Kind Regards,
Social Resolutions Team
Please be aware that you will receive all the information from our consultant.
Kind Regards,
Social Resolutions Team
AG
Alta G's updateReviewer Update
18 Jun 2025, 11:46Claim has been confirmed to be ready for payment today after 2 more phone calls after struggling for 2 months. Pathetic.
AG
Alta G's update18 Jun 2025, 11:46
Reviewer Update
Claim has been confirmed to be ready for payment today after 2 more phone calls after struggling for 2 months. Pathetic.
Hollard Life's replyOfficial
18 Jun 2025, 12:31Hello Alta G
Thank you for being patient and giving us the opportunity to resolve your complaint. Please note that your claim has been approved and sent for payment. Funds will reflect within forty-eight hours. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Please note that your claim has been approved and sent for payment. Funds will reflect within forty-eight hours. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Hollard Life's reply18 Jun 2025, 12:31
Official
Hello Alta G
Thank you for being patient and giving us the opportunity to resolve your complaint. Please note that your claim has been approved and sent for payment. Funds will reflect within forty-eight hours. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Please note that your claim has been approved and sent for payment. Funds will reflect within forty-eight hours. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team