Spent R120 on hold to register a funeral claim

I am particularly unhappy with the service i got from hollard. I was helping my mum resgistering a claim after grand ma passed away. We spent more the R120 rand on airtime being put on hold or transferred to another department. Could some one phone the policy holder of policy ***5 <br> <br> These policies are sold to the elderly through edcon and hollard should do better to make the claim registration pain free