so much inconvenience

I opened hollard funeral cover with their agent at boxer store the guy gave me number said i mst call after 15 days to add members i called hollard to ask if i can get a form because i cannot use airtime to call n give more than 10 names and id numbers or if dy can call me the guy told me dt i hv to call dez no other way i asked to speak to manager den he hang up i called again the lady said shes tranfering to relavent department den i ws holding till i hang i mean how much airtime m i going to us to add members y cant dy call me or send me a form to add m jst disappointed nje