SO frustrated and dissapointed

I called to open funeral policy April 2015. I then noticed that I was been debited an additional 80 odd rands to the 179 I had agreed to. I called them January 25 and told them I never asked for the accident policy. I had to check every week even went on twitter just to get someone to help and give me feedback. 22 February got a text confirming they had cancelled the policy. So I called to find out what does this mean. They told me they listened to the call and I never requested this. I then asked what about the premiums they had been deducting since April 2015. She confirmed I will get a refund. Okay so since 22 February have been waiting. I emailed on their website and tweeted. I am sooooo frustrated with Hollard have been shopping around for alternative funeral policy as I can not deal with Hollard. All I want is my money and to think they were *******ly deducting this amount and still I have to struggle to resolve this is so frustrating. Its my money. All I want is my refund today. So dissapointed really.