Simply ignoring your service request

I called the Nedbank Client Care center 5 times requesting a copy of my Nedbank Money Back Hospital plan of which Hollard is the underwriter. Despite the calls over a 3 week period (I was ensured it will take 48 hours), I still have not received the email I was promised by various call centre staff (Tshepo being one of them). <br> <br> I have subsequently been to hospital AND OUT without ANY benefit of the insurance I pay so diligently every month.<br> <br> It's simply appauling service!!! Think twice before you take out one of these policies - they're just there to take your money!!