Shockingly bad service

Hollard is the WORST company to deal with in the event of the death of a loved one. Since 4 April, the date of my original complaint, I have been led to believe that the matter was finally resolved. Unsurprisingly, considering how the claim was originally mishandled, IT IS NOT!!!! Yesterday, I received a letter addressed to my DEAD mother, informing her that the debit order for 02/11/2015 had been returned by the bank. WHAT!!!! SHE IS DEAD! THE DEATH CLAIM WAS SUBMITTED!!! Her estate is almost finalised already!!! No communication from 07/04/2015 till now and then only to tell \her"she is not paying her premium. I phoned and after being transferred from one department to another was promised an investigation and a return call today. Guess what?? Nothing! Is Hollard ever going to get it together and display some level of competence and decency. They have made an unbearably painful loss even more of an excruciating nightmare! """