Shockingly Bad Behaviour by Hollard

I haven't had any insurance with Hollard for many years...more than 5. I was informed by them a few weeks ago that they had had a data breach and my data was compromised. I asked them why they still had my data on their system as the POPI ACT legislation forbids that. The helpdesk user wasn't able to help me and said a consultant will call me. I have had a previous bad experience with Hollard and since I haven't heard from any consultant for 3 weeks now, over them apparently losing my data (which they should not have had on their system) in a data breach, it looks to me as though they're exactly the same organisation they always were.