MR
Mondli R
1 reviews | Active since Dec 2015
04 Apr 2023, 09:28
Shocking service
My grandfather passed away on Thursday morning and i filled out the compulsory forms on Holland's website that were needed for a funeral claim the following day. The funeral is tomorrow (Wednesday) and after numerous times trying to contact them to tell me the status of our claim, it has been to no avail. It is extremely frustrating that we have to use other alternative means when i have a funeral cover with them. They just lost a client.
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Replies (3)0
Replies (3)
Hollard Life's replyOfficial
04 Apr 2023, 11:45Hello Mondli,
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you within two working days.
Kind regards,
Escalated Complaints Team
Hollard Life's reply04 Apr 2023, 11:45
Official
Hello Mondli,
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you within two working days.
Kind regards,
Escalated Complaints Team
MR
Mondli R's updateReviewer Update
05 Apr 2023, 09:23I would like to thank Thelma Mandlazi for resolving my issue so quickly and efficiently. Without her intervention, my issue wouldn't have been dealt with. Please pass on my appreciation.
MR
Mondli R's update05 Apr 2023, 09:23
Reviewer Update
I would like to thank Thelma Mandlazi for resolving my issue so quickly and efficiently. Without her intervention, my issue wouldn't have been dealt with. Please pass on my appreciation.
Hollard Life's replyOfficial
05 Apr 2023, 10:11Hello Mondli
Thank you for taking the time to tell us about your purple experience, during this difficult time.
We are so excited that you were happy with the exceptional service delivered by Thelma, during your recent claim experience.
We’ve shared this awesome feedback with Thelma Mandlazi and her Manager.
Kind regards,
Escalated Complaints Team
Hollard Life's reply05 Apr 2023, 10:11
Official
Hello Mondli
Thank you for taking the time to tell us about your purple experience, during this difficult time.
We are so excited that you were happy with the exceptional service delivered by Thelma, during your recent claim experience.
We’ve shared this awesome feedback with Thelma Mandlazi and her Manager.
Kind regards,
Escalated Complaints Team