BD
Budlelwane D

1 reviews | Active since Aug 2020

24 Aug 2020, 15:05

Shocking service

We have a funeral cover with Hollard through Jet that we've been paying for years. My dad passed over a month ago and we have not received anything whilst other funeral covers released within 48 hours. Honestly this is beyond embarrassing.

0
Replies (3)
Hollard Life
Hollard Life's reply24 Aug 2020, 15:37
Official
  Hello   Budlelwane Dalasile  

We are truly sorry for the loss of your dad and your claims experience during this difficult time.

The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.

Regards
Hollard Group Complaints 

BD
Budlelwane D's update24 Aug 2020, 16:53
Reviewer Update
Thanks much appreciated
BD
Budlelwane D's update28 Aug 2020, 13:20
Reviewer Update
Hi Hollard,

I still haven't received any communication from you. Please treat this with the urgency that it deserves.