Shocking Premium increment

I'm not happy with the decision that hollard have taken that the premium will go up with 16% and the pay out remain the same. You take decisions with our money and don't consult us the premium payers. I have been with hollard since 2015 but i never received any join since 2017, i claimed when my child passed away and you made paid out 2 weeks the funeral, your service is appaling and you tell me I had to wait for the money as my claim went to forensic. Does my money go to forensic also when i pay? Now you telling us about claims you experienced so who must suffer for those claims? Us who didn't make any claims during this pandemic? How can the premium increase without the pay out increase? We all have suffered financially because of covid but we the clients must pay More? Why don't you increase the premium of those who claimed during this crisis not everyone. So now an injure to one is an injury to all? Come on hollard and your consultant "Matshidiso" tells me it was a business decision taken, whether i complain or not the premium will increase on the 1st August. So our complain will go unnoticed whether we complain or not. You don't care about your clients, all you care about is the money. Can i please have all my premiums i paid since 2015 to date then we can part ways.