LM
Letlhogonolo M
1 reviews | Active since Oct 2013
05 Jul 2018, 10:43
Shocking customer experience
Logged a policy claim on the 6th June 2018, I was that it takes maximum of 14 working days to process policy claim. It is more than a month now and numerous calls still nothing. I have been send from pillar to post and no one seems to care. I am told claims department is busy with this and all that, but for the whole month?
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Replies (2)
Hollard Life's replyOfficial
05 Jul 2018, 12:24Hello Tlhogita!
Thank you fro contacting us.
I am sorry you have not been assisted with your claim.
Our team will be in contact with you regarding your claim.
Kind Regards
Lynne Lawrence
***
Hollard Life's reply05 Jul 2018, 12:24
Official
Hello Tlhogita!
Thank you fro contacting us.
I am sorry you have not been assisted with your claim.
Our team will be in contact with you regarding your claim.
Kind Regards
Lynne Lawrence
***
LM
Letlhogonolo M's updateReviewer Update
12 Jul 2018, 07:47I am still waiting for the call Hollard promised. I take it, the response is just a template Hollard use for all complaints with no intent on keeping them. I don't want any more promises, I want my claim to be processed. This is one of the worst customer experience ever
LM
Letlhogonolo M's update12 Jul 2018, 07:47
Reviewer Update
I am still waiting for the call Hollard promised. I take it, the response is just a template Hollard use for all complaints with no intent on keeping them. I don't want any more promises, I want my claim to be processed. This is one of the worst customer experience ever