****tiest Service

I submitted a claim to Hollard Funeral Insurance on the 18th of September 2018. I was then forwarded forms that i needed to complete before i could process the claim. Fast Forward to a week later, i have not heard anything from them, every time i call i get sent to pillar to post to not having a definite answer. I really don't understand why I should have problems claiming when they don't have any problems debiting my account. I'm so fed up with Hollard and their ****ty service. Had i known that i was going to struggle so much with a claim I would not have taken up a funeral policy with them. I'm beyond annoyed