Selling product wrong
You guys sold your product wrong to me, the sales guy said he is upgrading my cover to version 6 and my total cover will be 50k for me, mother and 2 kids for 300+ rands to date he didnt send documents, i was debited 2 separate amounts from hollard i decided to ask only to find out he created 2 policies and total amount is not 50k, was i treated fairly? Does your consultant being taught about tcf outcome? Thats day light ******* please listen to call and refund me all my 2 debit of R100+ that he created or give me 50k cover for me and my mom as promised or i will take this very far, i know my right as a consumer and i will excercise them accordingly.
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Replies (5)
Hollard Life's replyOfficial
29 Mar 2021, 09:42Hello Thelma We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. We are in the process of retrieving the call recording for investigation. Our client services team will be in contact with you within two working days. Kind Regards, Natasha Vos
Hollard Life's reply29 Mar 2021, 09:42
Official
Hello Thelma We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. We are in the process of retrieving the call recording for investigation. Our client services team will be in contact with you within two working days. Kind Regards, Natasha Vos
's updateReviewer Update
06 Apr 2021, 10:26since i send this complaint is not resolved, the car who called me said i am wrong he did not say it was 50k i said i want recording and policy document since never got one he refuses to send.
's update06 Apr 2021, 10:26
Reviewer Update
since i send this complaint is not resolved, the car who called me said i am wrong he did not say it was 50k i said i want recording and policy document since never got one he refuses to send.
's updateReviewer Update
20 Apr 2021, 15:22when am i getting the refund.
's update20 Apr 2021, 15:22
Reviewer Update
when am i getting the refund.
Hollard Life's replyOfficial
21 Apr 2021, 16:38Hello Thelma
Our consultant tried contacting you. Please give me a date and time that you will be available to take their call?
Kind Regards
Natasha Vos
Our consultant tried contacting you. Please give me a date and time that you will be available to take their call?
Kind Regards
Natasha Vos
Hollard Life's reply21 Apr 2021, 16:38
Official
Hello Thelma
Our consultant tried contacting you. Please give me a date and time that you will be available to take their call?
Kind Regards
Natasha Vos
Our consultant tried contacting you. Please give me a date and time that you will be available to take their call?
Kind Regards
Natasha Vos
Hollard Life's replyOfficial
23 Apr 2021, 08:30Hello Thelma
Thank you for being patient and giving us the opportunity to resolve your complaint. We have received confirmation that your matter has been resolved.
Kind Regards
Natasha Vos
Thank you for being patient and giving us the opportunity to resolve your complaint. We have received confirmation that your matter has been resolved.
Kind Regards
Natasha Vos
Hollard Life's reply23 Apr 2021, 08:30
Official
Hello Thelma
Thank you for being patient and giving us the opportunity to resolve your complaint. We have received confirmation that your matter has been resolved.
Kind Regards
Natasha Vos
Thank you for being patient and giving us the opportunity to resolve your complaint. We have received confirmation that your matter has been resolved.
Kind Regards
Natasha Vos