sM
sebina M

1 reviews | Active since Sept 2014

02 Jul 2021, 12:39

Selfish Company

I am a hollard Client for the past ten years and didn't have any problems with them until now. My contract states that when a person reaches the age of 75yrs there isn't going to be any policy increases. My grandfather is 76yrs old this year. On Tuesday I received a sms about policy increases then I called Hollard to get an explanation. Guess what the explanation was they decided to implement an increase on all their policies due to the fact that they had lots of payouts happening. It's not only them that are hit by this pandemic I also lost my job and have to make means of keeping my policies running. With the increase I'm going to pay almost R500 for one person covered its very ridiculous. I'm not going to be able to afford that amount. The next thing I'm advised to downgrade my policy from R30k to either R20 or R10k.. With the cost of living so high. No hollard don't think only for yourselves think for us as your Clients as well.

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Replies (1)
Hollard Life
Hollard Life's reply02 Jul 2021, 13:52
Official
Hello Sebina

We are sorry to hear that you are unhappy with the recent communication from Hollard regarding your premium increase.   

Hollard strives to make sure that we are there for our customers when they need us the most. One of the ways that we do this is to review our premium payments to ensure that they are sufficient to allow us to pay claims on an ongoing basis. We expect to payout more claims in the future, which is why we have had to apply the premium increase. 

We have sent an email to the email address on record which provides you with additional information regarding the premium increase. 

Kind Regards
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