Second Complaint as there has been no resolution since before the 2.11.2023. I have been waiting for my refund for more than 45 days

02 Nov 2023 at 10:09 Poor service I cancelled my life insurance in 13 September 20203 and to date I have not received any feedback with regards to my refund nor my complaint about why my premiums were increased without me being advised in time nor receiving policy documentation. In Sept - I reversed the premium and in Oct they debited my account. Was the policy not meant to be cancelled automatically if the client reverses the premium. I sent an email to their complaints department and Thembeka Mavuso has not responded to any of my follow up emails about the refund. The policy was then cancelled from he 01.10.2023. May I please get feedback.