IN
Iviwe N

1 reviews | Active since Jul 2021

16 Jul 2021, 12:52

****med client

I need clarity on how come, do you want my mother to be the one to claim from the policy that I opened and I have been paying for my parents. And also what happend to the payout that I was told will be payed in the case of one member passing from my policy,from 2013 till to date my premium have been increasing monthly and now I am told I will be payed a way less amount that I have signed up for. And also when I asked about it, I did not get clarity as I was told things changed in 2016 and I was not informed about that. So I need clarity on what happened to my previous premiums and to the payout I was promised.

I look forward to your prompt response.

0
Replies (1)
Hollard Life
Hollard Life's reply16 Jul 2021, 13:16
Official
Hello Iviwe
 We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days. 

Kind Regards, Natasha Vos