IN
Iviwe N
1 reviews | Active since Jul 2021
16 Jul 2021, 12:52
****med client
I need clarity on how come, do you want my mother to be the one to claim from the policy that I opened and I have been paying for my parents. And also what happend to the payout that I was told will be payed in the case of one member passing from my policy,from 2013 till to date my premium have been increasing monthly and now I am told I will be payed a way less amount that I have signed up for. And also when I asked about it, I did not get clarity as I was told things changed in 2016 and I was not informed about that. So I need clarity on what happened to my previous premiums and to the payout I was promised.
I look forward to your prompt response.
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Replies (1)Hollard Life's replyOfficial
16 Jul 2021, 13:16Hello Iviwe
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards, Natasha Vos
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards, Natasha Vos
Hollard Life's reply16 Jul 2021, 13:16
Official
Hello Iviwe
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards, Natasha Vos
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards, Natasha Vos
