****MED BY HOLLARD

I believe I have been ****med by Hollard insurance. October 2020 I joined the parental plan where I had to pay R40 as I covered one parent. When the statement came back I saw that I am paying two amounts for a parental plan. R40 and R54 as parental add on. In April 2021 my mother passes on and I had to claim, to my surprise I received a payout for only one plan. I called to ask what is happening but I did not get the clear explanation. They kept on sending me to IUA ,told me I am paying for two plans but couldn't tell who is covered on the other plan. I have sent several emails to IUA but they are not responding now. On Friday the 2nd of July 2021 I was called by a guy by the name of Timothy who told me me the other plan had a waiting period of 9 months that is why they did not pay. I feel I was ****med because should I not asked why they did not pay, I would have known. I do not remember agreeing to such a plan if possible I would like to hear a tape of me agreeing to such a plan.