****MED BY HOLLARD

Good day

It is with deepest pain that I am writing this complaint to Hollard the company I thought will have my back when I am faced with dark cloud in my family, last year around the month of April and June I was updating my policy with Sibusiso Jackals who messed up policy of my Father. The deceased Nwabisa Somaca was 22 years old when I had this conversation with Hollard agent, It was not mentioned to me that she will not be covered after she turned 21 and the story of 25yrs, NONE OF THAT. Sibusiso sent me a policy schedule stating that Nwabisa will be covered under my father until 2021 AS PER POLICY SCHEDULE recieved

Now when I contacted Hollard to claim I am being told that she is no longer covered and I am being given all sorts of excused even told about SMS sent to me which I never received, I did not have a phone from Dec 2018 till Feb 2019. HOW CAN a big company like yours communicate crucial information via SMS do you even care about the people we insure with you? The important thing is to collect money and don’t pay? Which date specifically was this sms sent to me??

I have requested the voice recording for the sale done under this policy but up to today nothing has been done. This is not the first time I am requesting voice recording but not receiving and my last complaint with Hollard was never resolved.

As per attached schedule received there was no fine print about the term of age covered, the decent thing that Hollard can do is to pay the cover of R5000.00 as per communication sent to me via policy schedule. I am swimming in debts as I thought this child have an active cover taken under my father.

I have been with Hollard since 2009, 10 years NEVER CLAIMED!! now because of a mistake done by your agent I am declined, this is totally not the service I am paying for. The sad part is I wish to leave Hollard but I can’t, I have invested a lot into your business. My trust with this company is gone. Please pay my money. I HOPE SOMEONE WILL LOOK INTO MY COMPLAIN AND RESOLVE