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Today a representative from Hollard Insurance at Pick n Pay Hypermarket, Bloemfontein gave me false information regarding a "money back" offer. She completed a lot of information on a tablet and "registered" the "money back" code on my card. Only for me to identify an amount of R145 deduction for groceries on my bank account as well as a pending debit order deduction on my account. Can anyone confirm if this is a ****?