Save yourself the Misery and do not take out a Hollard Policy!!!

Hollard does not pay out in 48 hours, in actual fact, your loved one will be buried and you will be fighting them for a pay out. I have a Hollard policy since 2018 and my Dad died and I called Hollard notifying them and the lady I spoke to Igogasy on the 12th July 2021call reference *** said she will send me the documentation that needs to be submitted for my claim. She never sent me an email. On the 19th July 2021 I called Hollard to say I never received an email for the Documentation, Tebogo Makura the only guy that works at Hollard and is so compassionate, sent me the forms and said I should call them once I've sent the email to confirm with them, that they received my email. I called the next day on the 20th July 2021 and spoke to a different Tebogo Baloyi call reference *** asking have they received my email, to which she rep**** she cannot open the attachments I sent, I need to email all the attachments again, which I did. I then spoke to a Busisiwe Khumalo reference number *** asking can she now open the attachments on email, that i sent her, to which she rep**** no she cannot. I cc'd myself and my husband in the same emails I've been sending them and we can open the attachments perfectly fine. I said to her are you guys using delay tactics? I'll send you the documents directly and please confirm receipt of my email and that you can open the attachments Busisiwe Khumalo never responded to my email. I called Hollard back again, after I received no response from her and spoke to a lady called Pelisiwe and she assisted me and said yes she can open up the attachments I sent her, I just needed to resend the DHA 1663 form as it wasnt clear. I resent it and called to check if they received it, to which now the 4th consultant said she cannot open the attachment and I need to send it on pdf, which it was pdf. That is the strangest thing ever...we can open all the attachments but Hollard cannot. I asked the consultant to put me through to her Manager as I am at this point very frustrated with them and she doesnt direct my call correctly. Her name was Pintswalo call reference ***. Hollard adds more frustration to people who lost their loved ones. You in mourning and then you have to deal with unprofessional people who dont care. If I had known this will be the results, I would have never taken out a policy with you guys. To the person considering Hollard, you are not going to enjoy the outcome with them. They know exactly what they doing and they delay their payouts on purpose.