LM
Limakatso M

1 reviews | Active since Feb 2020

26 Apr 2023, 11:22

***** SALES AT HOLLARD

So I was at Pick n Pay Chris Hani Mall in Vosloorus, on the 25th April 2023 when I young man by the name Mongezi approached me about a GROCERY BENEFIT of R1500 that would be paid into my smart shopper card as a once off should I qualify. He asked for my personal details and should I qualify, I would need to activate the benefit with R100. I told him he can check but I do not want to activate it.

TO MY SURPRISE, I FAULSY MADE TO TAKE OUT A SMART FUNERAL PLAN WITH HOLLARD WITHOUT MY KNOWLEDGE. I ONLY REALISED AFTER I RECEIVED SMSs WHICH CAME IN MUCH LATER.

IS THIS HOW HOLLARD, SUCH A HUGE BRAND CONDUCTS THEIR BUSINESS?!! SENDING OUT THEIR AGENTS TO MANUPILATE PEOPLE INTO JOINING AND PAYING FOR FUNERAL PLANS THEY DUDNT KNOW OF?!!!

I DEMAND THAT THIS THING BE CANCELLED IMMEDIATELY AND THAT, THERE BE NO DEBIT ORDER RUNNING FROM MY ACCOUNT ON THE LAST DAY OF THE MONTH!!!

THIS IS REALLY DISGUSTING!!!!

0
Replies (1)
Hollard Life
Hollard Life's reply26 Apr 2023, 11:50
Official
Hello  Limakatso,

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our customer resolution  team is busy looking into your complaint and will be providing you with feedback within five working days. 

Kind Regards, 

Escalated Complaints Team