tT
thapi T

1 reviews | Active since May 2017

04 May 2017, 08:56

********** by Hollard Insurance

<p>I have had a funeral policy with Hollard since 2012. I recently changed my bank account and informed them of this change. Firstly they did not contact me in a timely manner. I had to keep emailing them to change my bank details. I eventually got hold of someone and she informed me I should leave money in my old account. I informed that cannot do so. I still have not been debited and I have written to the insurance company demanding my policy be reinstated and they back debit. Still no response. The only reason I want to reinstate the policy is because I have had it for many years. I am so angry and disgusted by the bad service I have gotten from Hollard and will stopping people from taking up a policy with them. I actually advised 2 of my friends to take it up with Assupol. They wont fix it and wont be bothered by this review. They are just scavengers after my money. Disgusted and disappointed!!!</p>

0
Replies (1)
Hollard Life
Hollard Life's reply04 May 2017, 10:31
Official

Hello thapi-mokose-1

I would like to thank you for contacting us regarding your experience.

I am sorry that you were not assisted with changing your banking details.

Please refer to the email sent to you and respond accordingly.

Kind Regards

Lynne Lawrence

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