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Lucinda J

1 reviews | Active since Mar 2010

14 Feb 2025, 07:32

Retrenched client trying to claim

I have a bond insurance with a company named Ooba which I believe is part of Holland.

I have been emailing them for weeks trying to put in a claim for my bond insurance.

When I called them they said I'm not covered for loss of income. I then started emailing them and they said the same thing. I then forwarded the contract they have sent me which clearly states loss of income is covered. Ever since then I haven't gotten any feedback from them. There's a lady Samantha Davids (not sure about the surname) that has been asking her team to get back to me yet nothing has happened.

I have been trying since December 2024.

I'm fed up and being unemployed is stressful as is. Now I need to deal with this ****py service. When I'm employed again I'm definitely taking my business elsewhere.

0
Replies (4)
Hollard Life
Hollard Life's reply14 Feb 2025, 11:55
Official
Hello Lucinda N
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.

Kind Regards,
Social Resolutions Team
Hollard Life
Hollard Life's reply18 Feb 2025, 09:18
Official
Hello Lucinda N

We apologize for the wait for the resolution of your issue and promise to investigate your complaint.

Kind Regards,
Social Resolutions Team
Hollard Life
Hollard Life's reply18 Feb 2025, 13:20
Official
Hello Lucinda N

Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.

Please do not hesitate to contact us, for any future concerns or compliments.

Kind regards,
Social Resolutions Team
LJ
Lucinda J's update21 Feb 2025, 13:03
Reviewer Update
So after taking much longer to get back to me as promised. Holland has sent me a telephone conversation of myself and a consultant where the consultant says what the premium will be for the lowest cover needed for my bond. Nowhere in this conversation does he say I'm not covered for loss of income... That being said the paperwork which was sent to me states what I'm covered for which includes loss of income... Therefore I am covered.... By omitting what I'm not covered for doesn't state your case Holland. I will definitely be seeking help for higher up.