Response Time To Issues

<p>I have Two Policies with Hollard, I have not claim on them, which meant I qualify for their MonyBack Benefit. I have sent them documentation required, to date I have not received any correspondance back, beside them loading a very small amount of money to my bank account referencing one of my Policy number.</p> <p>So my question to them was how did they calculate the MoneyBack and when will I get the rest of the money, I have not received a response.</p> <p>Can you imagine had it been a funeral related query.... </p>