MP
Margaret P
1 reviews | Active since Feb 2020
18 Aug 2021, 15:03
RESISTANCE TO BE ASSISTED BY HOLLARD STUFF!
I spoke to a very rude call centre agent, her name is VIOLET SETSIBA. I had a query about the sudden increase on my premium and why it was never communicated with me. I wanted an explanation about that and she was really rude and aggressive over the phone. She never even gave me a chance to explain my call, she just rushed to tell me if I can’t afford, I should just drop my policy with so much attitude. She was not the first. I have experienced resistance to be assist before. I am beyond disgusted by this insurance and it’s employees.
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Replies (2)
Hollard Life's replyOfficial
18 Aug 2021, 15:13Hello Margaret
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Natasha Vos
Hollard Life's reply18 Aug 2021, 15:13
Official
Hello Margaret
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Natasha Vos
Hollard Life's replyOfficial
23 Aug 2021, 09:17Hello Margaret
We are sorry for the delay in responding to your matter regarding the poor experience you had with Hollard and assure you that we are looking into your complaint.
You can refer to this review for any further updates on your complaint.
Kind Regards
Natasha Vos
We are sorry for the delay in responding to your matter regarding the poor experience you had with Hollard and assure you that we are looking into your complaint.
You can refer to this review for any further updates on your complaint.
Kind Regards
Natasha Vos
Hollard Life's reply23 Aug 2021, 09:17
Official
Hello Margaret
We are sorry for the delay in responding to your matter regarding the poor experience you had with Hollard and assure you that we are looking into your complaint.
You can refer to this review for any further updates on your complaint.
Kind Regards
Natasha Vos
We are sorry for the delay in responding to your matter regarding the poor experience you had with Hollard and assure you that we are looking into your complaint.
You can refer to this review for any further updates on your complaint.
Kind Regards
Natasha Vos