Request refund unauthorised debit order

I have written on this side but did not get any response. Hollard employee decided to reinstate a policy or create a policy even after telling her that the matter has long been resolved. What i suspect is she opned anew policy sent a debit order of R651 unauthorised to my bank on 02 May 2020. I tried to call earlier instead when answering machine stops the person on the otherside before you even tell them why you called drop the phone.

The experience during lockdown is unbearable. I will give them time to respond otherwise RSA high office must be onformed of the experience we ho through during tjis hard time. All my premiums for 3 policies are uptodate why open 4th policy wthout my consent.