RM
Rita M
1 reviews | Active since Jul 2017
13 Jan 2021, 13:48
Regretful
Every single month I pay my service fee with this company, as a loyal consumer I expect my service provider to assist me. I'm still waiting on feed back regarding my phone, this is the worse that I've went through with this company. Absolutely disappointing.
Helpful (0)
Replies (2)0
Replies (2)
Hollard Life's replyOfficial
13 Jan 2021, 16:55 Hello Rita Madimo
We are sorry that your claims experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Group Complaints
We are sorry that your claims experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Group Complaints
Hollard Life's reply13 Jan 2021, 16:55
Official
Hello Rita Madimo
We are sorry that your claims experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Group Complaints
We are sorry that your claims experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Group Complaints
RM
Rita M's updateReviewer Update
15 Jan 2021, 13:05I'm still waiting on your call, I want to know how come the price of a phone increased over year and not decrease. Why is the consumer hold liable for the incompetence of consultant working for your brand, I pay every month and if I did not claim now when would I have found out the mistake you guys made on my account. It must be very nice taking money from so many people but when you need to be the service provider your company fails, and the consumer must suffer. Can I please, please get my phone, I have never reverse your debit orders and if your company called me before my claim and advise about my premium needs to increased non of this would be taking place, Your company needs to admit the mistake you made, so that we can solve this problem.
Kind regards
Mad as Hell.........
Kind regards
Mad as Hell.........
RM
Rita M's update15 Jan 2021, 13:05
Reviewer Update
I'm still waiting on your call, I want to know how come the price of a phone increased over year and not decrease. Why is the consumer hold liable for the incompetence of consultant working for your brand, I pay every month and if I did not claim now when would I have found out the mistake you guys made on my account. It must be very nice taking money from so many people but when you need to be the service provider your company fails, and the consumer must suffer. Can I please, please get my phone, I have never reverse your debit orders and if your company called me before my claim and advise about my premium needs to increased non of this would be taking place, Your company needs to admit the mistake you made, so that we can solve this problem.
Kind regards
Mad as Hell.........
Kind regards
Mad as Hell.........