Regent Life/Hollard

I have been trying to cancel a funeral policy since June with no luck. Finally I called and got hold of someone who told me what I need to do and that I must receive a cash back on that policy. I have been calling them since October to enquire if they received my documents and ultimately on the 3rd of November they acknowledged receipt. The policy was canceled on the 4th and was told to wait for 7 working days to get my cash back but to this day nothing. When I call in, "the matter is escalated". Apparently they have done manual payment on the 15th and was told I will get it within 48 to 72hours. Until now there is nothing and it has been escalated again. I even struggled to get cancelation documents from them until I called several times.

Hollard is the worst I ever came across.