Refusing to pay out policy

My grandmother had a policy with Hollard for 20 years which she paid every single month. On the 5th December 2017, my grandmother passed away.

Once we received the death certificate, we immediately got in contact with Hollard for the payout of R5000.00. It has been a massive struggle for these people to give us the payout as my grandmother had no beneficiaries. How is it that Hollard did not advise their client that she does not have any beneficiaries which will negatively impact the payout. This is ********* business practice. If you cared about your members more than the money, you would notify the member of the beneficiaries situation.

Since the 5th, we still awaiting feedback from Hollard. Guys. funerals are expensive and we make provision for that expense by taking out policies, we do not expect to have any hassles when it comes to the payout.

Why are you guys being so difficult? Just give us the payout so we can move on and mourn without financial stress