Refused to pay my claim, rude Consultants and now have new insurance which I did not apply for.

Here's a polished version of your message:

"Complaint: Unauthorized Insurance and Credit Issues

I'm writing to express my extreme frustration and disappointment with the services provided by your company. Despite being a loyal customer for many years, I've experienced a series of issues that have caused emotional distress and damaged my credit score.

In 2023, I claimed for my two phones, but was told I followed the wrong procedure, despite following instructions from your consultants. I provided all required documents, including affidavits, but received no further communication.

As a result, I stopped paying premiums, as I felt I was paying for a service I no longer had. However, my account was still linked to my Jet account, and I received numerous calls regarding overdue payments. I explained my situation to over 10 consultants, but none were able to assist me.

To make matters worse, I visited several Jet stores seeking help, but was met with a lack of assistance. In 2025, I was informed that my phone insurance had lapsed, and my claim would not be covered.

Today, I received a message stating that I had opened a new cellphone insurance policy, which I did not apply for. This is unacceptable, and I demand that you:

1. Remove my details from your system. 2. Cancel any existing insurance policies. 3. Clear my outstanding balance. 4. Provide a formal apology and explanation for the issues I've experienced.

I want nothing to do with Jet, TFG, or Hallard, and I expect a prompt resolution to this matter.